Terms of service

Last updated: 12 July 2026

These Terms of Service (“Terms”) govern your access to and use of the Chiang Kong website (the “Site”), your purchase of products, and your use of services provided by Chiang Kong Services Pte. Ltd. (“Chiang Kong”, “we”, “our”, or “us”).

By accessing our Site, placing an order, or using our products or services, you agree to be bound by these Terms. If you do not agree, please do not use our Site or services.

1. About Us

Chiang Kong Services Pte. Ltd. is a Singapore company specialising in luggage, bag and leather goods repair services, as well as the design and sale of luggage under the Lumière brand.

Our services include:

  • Luggage and bag repairs
  • Warranty and non-warranty repairs
  • Airline and airport baggage repair services (where applicable)
  • Sale of luggage, accessories and related products

2. Eligibility

You must be at least 18 years old or have legal capacity under applicable law to purchase products or use our services.

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

3. Products

We make reasonable efforts to ensure product descriptions, specifications, photographs and pricing are accurate.

However:

  • colours may vary depending on your display;
  • specifications may change without notice;
  • product availability is not guaranteed.

We reserve the right to correct pricing errors, discontinue products, or refuse any order before dispatch.

4. Orders

Placing an order constitutes an offer to purchase.

A contract is formed only after we accept your order by sending an order confirmation or dispatch notification.

If we cannot fulfil your order, we may cancel it and refund any payment received.

5. Pricing

Prices displayed on the Site are shown in the applicable currency for your market.

Unless otherwise stated, prices exclude shipping charges, import duties and taxes.

Prices may change without prior notice.

6. Payment

Payments are securely processed by authorised third-party payment providers.

We do not store your complete credit or debit card information.

7. Shipping and Collection

Delivery times are estimates only.

We are not responsible for delays caused by couriers, customs authorities, weather conditions, strikes or events beyond our reasonable control.

Risk in the products passes to you upon delivery or collection.

Ownership passes only after full payment has been received.

8. Repair Services

Estimates

Any quotation provided through photographs, AI estimation, WhatsApp, email or telephone is an estimate only.

The final repair quotation is issued only after physical inspection of the item.

No repair work will commence until your approval is received.

Repairs

We perform repairs with reasonable skill and care.

However, we cannot guarantee:

  • that every item can be repaired;
  • that repaired items will appear brand new;
  • an exact colour or material match;
  • availability of original parts for discontinued products.

Refusal of Repairs

We reserve the right to decline repairs if an item:

  • is unsafe;
  • contains biological contamination;
  • is counterfeit;
  • has been unlawfully modified;
  • cannot reasonably be repaired.

Collection

Customers should collect repaired items promptly after notification.

Items left uncollected for an extended period may be treated as abandoned and disposed of or otherwise handled in accordance with applicable Singapore law after reasonable notice.

9. Airline and Airport Repairs

Where Chiang Kong performs repairs on behalf of an airline, airport or baggage handling company, any repair, replacement or compensation remains subject to the relevant airline’s or airport’s policies.

We are not responsible for decisions made by airlines, airports or insurers regarding baggage claims.

10. Returns and Refunds

Returns, exchanges and refunds are governed by our Return Policy.

Nothing in these Terms limits any mandatory rights available under the laws of Singapore.

11. Warranty

Warranty coverage for Lumière products is governed by the applicable Warranty Policy published on our Site.

Unless expressly stated, warranty does not cover:

  • normal wear and tear;
  • accidental damage;
  • misuse or abuse;
  • airline or transport damage;
  • unauthorised modifications or repairs.

12. Third-Party Brands

The Site may display the names, logos and trademarks of luggage manufacturers, airlines, airports and other organisations.

All trademarks remain the property of their respective owners.

Their appearance on our Site is solely for identification and descriptive purposes.

Unless expressly stated, such use does not imply sponsorship, endorsement, partnership or authorisation.

13. Intellectual Property

All content on the Site, including:

  • Chiang Kong branding;
  • Lumière branding;
  • logos;
  • product designs;
  • photographs;
  • graphics;
  • text;
  • videos; and
  • software,

is owned by or licensed to Chiang Kong and is protected by applicable intellectual property laws.

No part of the Site may be copied, reproduced, distributed or used without our prior written consent.

14. Acceptable Use

You agree not to:

  • violate any applicable law;
  • submit false or fraudulent information;
  • upload unlawful or infringing content;
  • interfere with the operation or security of the Site;
  • introduce viruses, malware or malicious code.

Where you submit photographs or other materials to us, you confirm you have the legal right to do so and grant us a non-exclusive licence to use them solely for providing our services.

15. Privacy

We collect, use and disclose personal data in accordance with our Privacy Policy and the Personal Data Protection Act 2012 (Singapore).

By using our Site or services, you consent to such collection and use.

16. Electronic Communications

By placing orders electronically, you agree to receive communications, invoices, quotations and confirmations electronically.

Electronic communications satisfy any legal requirement for written communications where permitted under Singapore and Malaysia law.

17. Disclaimer

To the fullest extent permitted by law, our Site, products and services are provided on an “as is” and “as available” basis.

We do not guarantee that:

  • the Site will always be available;
  • the Site will be uninterrupted or error-free;
  • AI-generated repair estimates will be accurate;
  • all information on the Site is complete or current.

Nothing in these Terms excludes any rights that cannot legally be excluded under Singapore and Malaysia law.

18. Limitation of Liability

To the fullest extent permitted by applicable law, Chiang Kong shall not be liable for any indirect, incidental, consequential, special or punitive damages, including loss of profits, revenue, goodwill or data.

Our total liability arising from any order, repair or service shall not exceed the amount paid by you for the relevant product or service.

Nothing in these Terms limits liability that cannot legally be excluded under Singapore and Malaysia law.

19. Force Majeure

We shall not be liable for delays or failures caused by events beyond our reasonable control, including natural disasters, pandemics, government actions, strikes, labour shortages, customs delays, power failures or transportation disruptions.

20. Governing Law

These Terms shall be governed by the laws of the Republic of Singapore.

Any dispute arising out of these Terms shall be subject to the non-exclusive jurisdiction of the Singapore courts.

21. Changes to These Terms

We may revise these Terms from time to time.

The latest version will always be published on this Site.

Your continued use of the Site after any changes constitutes acceptance of the revised Terms.

Contact Us

If you have any questions regarding these Terms, please contact us:

Chiang Kong Services Pte. Ltd.
Email: hi@chiangkong.com
Website: https://www.chiangkong.com