PARTNERSHIPS · SINGAPORE + MALAYSIA
We're the repair partner for Changi Airport and more than 40 airlines. Whether you need us to handle passenger baggage claims, warranty repairs, or a Lumière bulk order for your team — we work behind your label or alongside it.
The airline route
If your airline issued a claim or repair voucher, WhatsApp us the claim number. We handle the rest — repair or replacement, end to end.
WAYS TO PARTNER
We work with airlines, luggage brands, and corporate clients. Each arrangement is slightly different — tell us what you're exploring and we'll scope it with you.
From a claim number to a restored bag. We handle the repair, you retain the relationship with your passenger. Appoint us as your repair partner, set up direct billing, and the work flows directly from your claims team to ours.
We carry out warranty repairs, refurbishments, and after-sales servicing for luggage and bag brands — working behind your name or alongside it. If a customer sends us a bag under your brand's programme, they see your service, not ours.
Repair programmes for employee luggage, custom Lumière orders for corporate gifting or team kits. We've handled fleet repairs for teams across SG and MY. Talk to us about volume, timelines, and what the brief looks like.
WHY PARTNER WITH US
The credentials are real. The work is verifiable. Here's what we bring to a partnership arrangement.
We've been repairing bags since 1975. The range of damage we've handled — shells, hinges, locks, zippers, handles, wheels — is wide. That breadth is what makes us useful to partners with varied claim volumes.
We handle damaged-baggage work for carriers across the region. That appointment came from years of reliable turnaround. We've been on the airline route since the early 1990s.
Singapore and Malaysia — Tannery Lane, Cheras, Bandar Sunway, Johor Bahru. Useful when your passengers or customers are spread across the region and need a repair point closer to them.
We can set up direct billing with your claims or finance team so that passenger-facing service stays seamless. From intake to return, the bag stays with us.
We work behind brand names. If you need repairs to go out under your after-sales banner, that's fine. We can work quietly in the background or visibly alongside your brand — your call.
Our business is repair, not replacement. That matters to partners who want to reduce waste, honour warranty commitments honestly, and give customers back something that still works.
HOW IT WORKS
We keep the process simple. No lengthy proposals up front — just a conversation about whether there's a fit, then we work out the terms together.
Send us a note on WhatsApp or by email. Tell us roughly what kind of arrangement you're exploring — passenger claims, brand warranty, corporate order. A sentence or two is enough to start.
We'll come back with a few questions about volume, service categories, turnaround expectations, and billing. No binding commitments at this stage — just scoping.
Pricing, turnaround windows, how we handle your branding on the repair, and how billing flows. We write it up and sign it off before any work begins.
Jobs come in. We repair them and return them. Any issues that surface early, we raise directly. Communication stays direct — we don't disappear behind a ticket system.
READY TO TALK?
A short note about what kind of partnership you're exploring is enough to start. We'll come back to you within one business day.
Mon–Sat · 9:00–18:00. We read every message.
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