The story
From one bench to a regional partner.
Chiang Kong started as a luggage repair and servicing company with a strong focus on quality workmanship, reliability, and customer support. Over the years, the company steadily expanded its expertise — from general luggage repairs into airline baggage handling support, premium luggage servicing, and corporate repair solutions across Singapore and Malaysia.
Through consistent service standards and operational experience, Chiang Kong has built long-term relationships with airlines, corporate partners, and internationally recognised luggage brands — a trusted baggage solutions provider serving both retail and corporate clients throughout the region.
Our journey · Five moments
Fifty years, one direction.
From a can of yellow glue in 1975 to a regional baggage partner across Singapore and Malaysia.
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1975The first benchChiang Kong started with yellow glue, an adhesive we used for repair work. Through this, we came into contact with the aviation industry and gradually began repairing luggage for pilots and cabin crew.
Word spread. One suitcase led to another, and over time, luggage repair became what Chiang Kong was known for.
A can of yellow glue, a few repair tools, and the belief in doing every repair well — that was the beginning of our journey with luggage.1975The first benchChiang Kong started with yellow glue, an adhesive we used for repair work. Through this, we came into contact with the aviation industry and gradually began repairing luggage for pilots and cabin crew.
Word spread. One suitcase led to another, and over time, luggage repair became what Chiang Kong was known for.
A can of yellow glue, a few repair tools, and the belief in doing every repair well — that was the beginning of our journey with luggage. -
1990s–2000sFrom repair work to aviationBy the 1990s, Chiang Kong was working more closely with the aviation industry. It was also during this time that Richard Lee joined the company.
Richard learned the business from the ground up — from hands-on repairs to daily operations, customer service and working with airlines.
As the airline business grew, so did our experience. By the early 2000s, Richard had taken the helm, carrying forward the skills, relationships and trust built over the years.
We learned that luggage repair was more than changing a wheel, fixing a handle or replacing a lock. It was also about understanding airlines, handling different bags and damages, and taking care of passengers when something went wrong.
Step by step, Chiang Kong grew from a traditional repair business into a baggage service partner for the aviation industry.1990s–2000sFrom repair work to aviationBy the 1990s, Chiang Kong was working more closely with the aviation industry. It was also during this time that Richard Lee joined the company.
Richard learned the business from the ground up — from hands-on repairs to daily operations, customer service and working with airlines.
As the airline business grew, so did our experience. By the early 2000s, Richard had taken the helm, carrying forward the skills, relationships and trust built over the years.
We learned that luggage repair was more than changing a wheel, fixing a handle or replacing a lock. It was also about understanding airlines, handling different bags and damages, and taking care of passengers when something went wrong.
Step by step, Chiang Kong grew from a traditional repair business into a baggage service partner for the aviation industry. -
2015–2022A new chapterIn 2015, Anson Tan joined Chiang Kong, marking a new chapter for the company.
Building on the foundation established over the years, we placed greater focus on our brand, on the everyday traveller, and on how the workshop runs day to day.
Our repair capabilities expanded beyond suitcases to backpacks and handbags. As the business grew, team members took on more responsibility and grew with the company.
In 2022, Anson became a business partner. Together with Richard Lee and the core team, Chiang Kong moved into its next chapter.2015–2022A new chapterIn 2015, Anson Tan joined Chiang Kong, marking a new chapter for the company.
Building on the foundation established over the years, we placed greater focus on our brand, on the everyday traveller, and on how the workshop runs day to day.
Our repair capabilities expanded beyond suitcases to backpacks and handbags. As the business grew, team members took on more responsibility and grew with the company.
In 2022, Anson became a business partner. Together with Richard Lee and the core team, Chiang Kong moved into its next chapter. -
2021–2024Growing beyond SingaporeWith a stronger foundation, Chiang Kong began building a wider regional presence, with Malaysia becoming part of our growing network — Cheras, then Bandar Sunway and Johor Bahru.
The way we work is evolving too. Better systems — claim tracking, estimates from a photo, four benches reading from the same job sheet — help us work better, respond faster and prepare for what comes next.
From traditional luggage repair, Chiang Kong is growing into a broader baggage solutions partner for airlines, brands, businesses and travellers.2021–2024Growing beyond SingaporeWith a stronger foundation, Chiang Kong began building a wider regional presence, with Malaysia becoming part of our growing network — Cheras, then Bandar Sunway and Johor Bahru.
The way we work is evolving too. Better systems — claim tracking, estimates from a photo, four benches reading from the same job sheet — help us work better, respond faster and prepare for what comes next.
From traditional luggage repair, Chiang Kong is growing into a broader baggage solutions partner for airlines, brands, businesses and travellers. -
TodayEvery bag has a journeyMore than 50 years on, much has changed — but what matters most has not:
People.
Behind every bag is someone going somewhere.
For travellers, we want to make the unexpected a little easier, so they can continue their journey with one less thing to worry about.
For our partners, we want them to know that when a customer is placed in our hands, they are looked after properly.
From a can of yellow glue in 1975 to the baggage solutions we provide today, the belief behind our work remains simple:
Take care of every bag, and the journey behind it.TodayEvery bag has a journeyMore than 50 years on, much has changed — but what matters most has not:
People.
Behind every bag is someone going somewhere.
For travellers, we want to make the unexpected a little easier, so they can continue their journey with one less thing to worry about.
For our partners, we want them to know that when a customer is placed in our hands, they are looked after properly.
From a can of yellow glue in 1975 to the baggage solutions we provide today, the belief behind our work remains simple:
Take care of every bag, and the journey behind it.
The airline route
Appointed by Changi Airport 40+ airlines.
If your airline issued a claim or repair voucher, WhatsApp us the claim number. We handle the rest — repair or replacement, end to end.
Mission
To provide professional, reliable, and practical baggage repair solutions — through quality workmanship, operational efficiency, and customer-focused service.
Vision
To grow Chiang Kong as a trusted baggage solutions specialist — known for careful craftsmanship, dependable service, and long-term partnerships with airlines, luggage brands, and corporate clients across the region.
We work to raise the standard of baggage servicing through skill and care, while championing a repair-instead-of-replace approach that keeps good bags in use for longer.
The team
The people at the bench.
Move your cursor across the wall — the photos lean with you.
Four workshops · two countries
Walk in. No appointment.
Mon–Sat at every bench. The fastest way to reach a workshop is WhatsApp — send a photo of the damage and a workshop lead replies the same business day.
Life at Chiang Kong
Beyond the bench.
Reunions, festivals and the everyday — the people who keep the workshops running.
