Walk-in repair· 4.8 · 1,095+ reviews

Restored with care.

Walk-in repair for luggage, backpacks and travel bags. Four workshops across Singapore and Malaysia. Most jobs done while you wait.

Get a quote Find a workshop 4.8 1,095+ reviews
We quote before we cut — pay nothing until you approve.

What we fix· At the bench

Wheels, zippers, handles, locks.

Sheared casters, split coils, snapped telescopes, jammed TSA locks. We name the part first, then quote before we cut.

Wheels from S$20Zippers from S$30Handles from S$45
See all services Get a quote 18 min typical wheel swap

Authorised service centre

We've opened them all.

Official service for the world's leading luggage brands.

SamsoniteTumiAmerican TouristerLojelBriggs & RileyCrossing
Brands we service Get a quote 40+ brands serviced

Trusted by the route· Since 2018

The airline's repair partner.

Appointed repair partner of Changi Airport and Singapore Airlines. Forty-plus airline partners route damaged bags straight to our bench.

Start an airline claim How claims work 2018 airline partner since
Bring your claim ID — we collect, repair, and hand it back.
1975
On the bench since
4.8★
1,095+ Google reviews
40+
Airline partners
4
Workshops, 2 countries
“The service is impeccable. I had a broken internal zip from their Lumiere brand. Steve was helpful to resolve the situation on the spot and provide some advice. While waiting, I also visited their level 2 shop. Their $299 and $399 promotion seems like a good deal to try with 3 bags. I would probably have gotten the $399 deal if I have not already have sufficient luggages for the family.” Poh Khai Ng · Tannery Lane

Repair services

Six services, one bench.

We work on every major luggage brand — and most minor ones too. Walk-in pricing, in-person quotes, most repairs done while you wait.

All services
01

Wheel replacement

Silent-run spinners or inline wheels, matched to your case — the quietest part of your next trip.

S$15–501–7 days
02

Carry handle replacement

Top and side grab handles re-anchored or swapped — solid in the hand again.

S$15–601–7 days
03

Zipper slider / puller replacement

New YKK sliders and pulls fitted where the teeth still close cleanly.

S$24–501–7 days
04

Minor stitching

Loose seams and torn stitching re-sewn — usually on fabric and leather pieces.

S$25–507–10 days
05

Dent improvement

Shell dents eased back where the material allows — improvement, not always invisible.

S$40–601–7 days
06

Frame alignment

Bent or sprung frames re-aligned so the case sits square and closes flush.

S$30–601–7 days

The promise

We quote before we cut.

Four steps from broken to carried out whole — and yes, there's ice cream while you wait.

Walk in02

Walk in

Any of our four workshops, Mon–Sat. No booking.

Find a workshop
Walk in · Singapore
Tannery Lane Hours
11 Tannery Lane, #01-01 Singapore 347774Mon–Sat · 9:00–18:00Closed 1:00–2:00 PM for lunchGet directions
Free in-person quote03

Free in-person quote

We quote before any tools come out. Don't like it? Walk out — no charge.

What we fix
Wheel replacementS$15–50 · 1–7d
Carry handle replacementS$15–60 · 1–7d
Zipper slider / puller replacementS$24–50 · 1–7d
All services & pricing
Walk out fixed04

Walk out fixed

Most repairs finish while you wait. Ice cream's on us either way.

Before / after

The work speaks.

Sheared casters, split coils, cracked shells — and what they look like when they leave the bench.

Torn lining seam inside a backpack, re-sewn along the original line — after Torn lining seam inside a backpack, re-sewn along the original line — before Before After
Torn lining seam inside a backpack, re-sewn along the original line
Cracked side handle on a red hardshell, replaced with a new grip — after Cracked side handle on a red hardshell, replaced with a new grip — before Before After
Cracked side handle on a red hardshell, replaced with a new grip
Worn-down wheels on a softside case, replaced with matched spinners — after Worn-down wheels on a softside case, replaced with matched spinners — before Before After
Worn-down wheels on a softside case, replaced with matched spinners
Bent latch posts on a TSA combination lock, swapped for a new approved unit — after Bent latch posts on a TSA combination lock, swapped for a new approved unit — before Before After
Bent latch posts on a TSA combination lock, swapped for a new approved unit
Snapped slider on a soft bag — new sliders fitted, original zip tape retained — after Snapped slider on a soft bag — new sliders fitted, original zip tape retained — before Before After
Snapped slider on a soft bag — new sliders fitted, original zip tape retained

The airline route

Appointed by Changi Airport 40+ airlines.

If your airline issued a claim or repair voucher, WhatsApp us the claim number. We handle the rest — repair or replacement, end to end.

Start an airline claim

OPTIONAL · ONLINE TOOL

Not sure what it'll cost? Send us a photo.

Upload a photo of the damage. We take a look at your photos, suggest the repair type, a price range, and how long it should take. Useful for planning — the final quote always happens in person.

APPROXIMATE ESTIMATE ONLY · FINAL QUOTE IN PERSON

Tap to add photos, or drag and drop JPG · PNG · WEBP · HEIC · up to 10 MB · max 5 photos

Clear, well-lit photos help us read the damage accurately.

Shop Lumière · built to last

The bag we'd
bring to our own bench.

Our in-house line. The people who repair luggage all day designed it — fifty years at the bench taught us where bags fail. Each piece is built around those points, tested to 100,000 wheel rotations, and repairable at our own workshops.

Shop all Lumière →

Workshop Notes

Care, tips & travel notes

How to look after your bags, choose the right one, and travel smarter — written from the bench.

All notes

Four workshops · two countries

Walk in. No appointment.

Mon–Sat at every bench. The fastest way to reach a workshop is WhatsApp — send a photo of the damage and a workshop lead replies the same business day.

Singapore

Tannery Lane

11 Tannery Lane, #01-01

13 km from Changi (SIN)Mon–Sat · 9:00–18:00Closed 1:00–2:00 PM for lunch
Get directions
Kuala Lumpur

Cheras

30-1, Jalan Cerdas, Taman Connaught

10 km from KL CityMon–Sat · 9:00–18:00Closed 1:00–2:00 PM for lunch
Get directions
Subang Jaya

Bandar Sunway

13-1, Jalan PJS 11/28B, 1st floor

12 km from Subang (SZB)Mon–Sat · 9:00–18:00Closed 1:00–2:00 PM for lunch
Get directions
Johor

Johor Bahru

65A, Jalan Sutera 1, Taman Sentosa

5 km from Johor CityMon–Sat · 9:00–18:00Closed 1:00–2:00 PM for lunch
Get directions
WhatsApp +65 9100 2680hi@chiangkong.com