Repair services · At the bench

Pick the problem.

Wheels, zippers or handles — walk in with it, or WhatsApp a photo. We name the part first, then quote before we cut.

01 Wheels & castersSheared or seized casters swapped the same day — from S$15.
02 Zippers & locksSplit sliders and jammed TSA locks, re-set end to end.
03 Handles & shellsTelescopics rebuilt, frames aligned, cracks reinforced.

Price list

Every repair, every price.

Estimated per-item ranges. Final price is quoted in person, before any tools come out — and if you don't like it, you walk out with the same bag, no charge.

WhatsApp a photo or try the price estimator
Wheels & handles 4 services
Wheel replacementSilent-run spinners or inline wheels, matched to your case — the quietest part of your next trip. Most requested S$15–50
Carry handle replacementTop and side grab handles re-anchored or swapped — solid in the hand again. 1–7 days S$15–60
Pulling handle repairSticky or collapsed pull handles freed, re-seated, or repaired so they glide and lock. 1–7 days S$30–45
Pulling handle replacementA full new telescopic pull-handle assembly fitted when the old one is bent or seized beyond repair. 1–7 days S$60–120
Zips & locks 2 services
Zipper slider / puller replacementNew YKK sliders and pulls fitted where the teeth still close cleanly. Most requested S$24–50
TSA combination lock replacementJammed or broken combination locks swapped for a TSA-approved unit. 1–7 days S$35–45
Shell & frame 3 services
Dent improvementShell dents eased back where the material allows — improvement, not always invisible. 1–7 days S$40–60
Frame alignmentBent or sprung frames re-aligned so the case sits square and closes flush. 1–7 days S$30–60
Crack repairStructural hard-shell cracks bonded and reinforced. Vintage or load-bearing cases we assess in person first. 7–10 days S$60–100
Finishing 1 service
Minor stitchingLoose seams and torn stitching re-sewn — usually on fabric and leather pieces. 7–10 days S$25–50
Pickup & deliverySo the bag doesn't have to travel
Door-to-door collection and drop-off, arranged over WhatsApp. Charged each way.S$15 / way

Urgent Repair? Sentimental Luggage? Don't worry.

We understand that every situation is different. Whether you're travelling soon or your luggage holds sentimental value, our team is here to help. Contact us now!

Contact us on WhatsApp

Before / after · One up close, the rest at a glance

Pick a service. See the work.

Choose a category, then move over the large photo to wipe the before into the after. Tap any card below to bring it up close.

Before After

·
WhatsApp a photo of yours

OPTIONAL · ONLINE TOOL

Not sure what it'll cost? Send us a photo.

Upload a photo of the damage. We'll suggest the repair type, a price range, and how long it should take. Useful for planning — final quote in person, before any work begins.

APPROXIMATE ESTIMATE ONLY · FINAL QUOTE IN PERSON

Tap to add photos, or drag and drop JPG · PNG · WEBP · HEIC · up to 10 MB · max 5 photos

Clear, well-lit photos help us read the damage accurately.

The airline route

Appointed by Changi Airport 40+ airlines.

If your airline issued a claim or repair voucher, WhatsApp us the claim number. We handle the rest — repair or replacement, end to end.

Start an airline claim

Beyond saving? · shop Lumière

Some bags cost more
to fix than to replace.

When a bag's past the bench, we'll tell you straight — and we build our own. The same shell we repair, designed to be fixed, not thrown away. Every one repairable at our bench.

Shop all Lumière →Try them at a workshop →

Common questions

What people ask us

Specific answers to the questions we hear most at the bench.

What kinds of bags do you repair?
Every kind. Hardshell spinners, soft-shell carry-ons, duffels, backpacks, designer handbags, briefcases. We work on every major brand — Samsonite, Rimowa, Tumi, Briggs & Riley, Eminent, and most minor ones too. Fifty years at the bench means we've seen it before.
How long does a repair take?
Most jobs finish while you wait — wheel repairs in about 20 minutes, lock resets in 5, zipper repairs in 30. Handle and shell work runs 1–3 days. We tell you up front, before any tools come out.
How much does a repair cost?
Walk-in pricing: wheels from S$20, lock reset free, zippers from S$30, handles from S$45, shells from S$60, cleaning from S$35. The quote is always free and in-person. Don't like the price? Walk out with the same bag, no charge.
Do I need an appointment?
No. Walk in any day, Mon–Sat (closed Sunday) — no appointment. Bring the bag to any of our four workshops and we'll take it from there. Current hours for each workshop are on our Workshops page.
Do you only repair bags you sold?
No — we repair luggage and bags from most brands, regardless of where you bought them. You don't need a receipt or a warranty. If yours is unusual, send a photo on WhatsApp first and we'll tell you up front whether it's something we can take on.

Bring us the bag

Restored with care.
Built to last.

An honest quote, in person, before any work begins.

Find your workshop WhatsApp us

Four workshops · two countries

Walk in. No appointment.

Mon–Sat at every bench. The fastest way to reach a workshop is WhatsApp — send a photo of the damage and a workshop lead replies the same business day.

Singapore

Tannery Lane

11 Tannery Lane, #01-01

13 km from Changi (SIN)Mon–Sat · 9:00–18:00Closed 1:00–2:00 PM for lunch
Get directions
Kuala Lumpur

Cheras

30-1, Jalan Cerdas, Taman Connaught

10 km from KL CityMon–Sat · 9:00–18:00Closed 1:00–2:00 PM for lunch
Get directions
Subang Jaya

Bandar Sunway

13-1, Jalan PJS 11/28B, 1st floor

12 km from Subang (SZB)Mon–Sat · 9:00–18:00Closed 1:00–2:00 PM for lunch
Get directions
Johor

Johor Bahru

65A, Jalan Sutera 1, Taman Sentosa

5 km from Johor CityMon–Sat · 9:00–18:00Closed 1:00–2:00 PM for lunch
Get directions
WhatsApp +65 9100 2680hi@chiangkong.com