Enter the claim
We verify the reference against the airline's damage report — no paperwork to bring.
Airline claims · Cabin crew · CKC members · Insurance
Bag damaged on the route?
Enter the claim reference from your airline and we'll show what's covered — a repair, or a replacement you choose.
Trusted by
+40 more
+40 moreWe take it from here.
Hand us the claim — we handle the rest with the airline.
How claims work
Your Airline Claim, Made Simple.
See what's covered
Your claim maps to one of three packages, set by how the airline settled it.
Choose your item
Pick a replacement bag or case from the package — one flat price, or free.
Collect or we deliver
Ready at our workshop, or we deliver it islandwide.
The airline route
Appointed by Changi Airport 40+ airlines.
If your airline issued a claim or repair voucher, WhatsApp us the claim number. We handle the rest — repair or replacement, end to end.
Common questions
Claims, answered.
My airline gave me a repair claim — what now?
WhatsApp us the airline report number (PIR) together with photo of the damage @ +65 96228525. We're the appointed repair partner for Changi Airport 40+ airlines, so we handle the airline side end to end. You drop the bag, we sort the paperwork.
Can't Find your Airline?
We support baggage services for 40+ airline partners. If your airline isn't listed, contact us via WhatsApp and our team will be happy to check and assist.
Will I have to pay anything for an airline claim?
For damage the carrier accepts as their responsibility, no — we bill them directly and you collect the bag repaired. If the airline only covers part of the repair, we'll tell you the difference before any work begins. We quote before we cut.
How long do airline claim repairs take?
Most are completed while you wait or within 1–3 days. We confirm coverage with the airline usually within a business day so you're not chasing anyone.
My airline isn't on your partner list. Can you still help?
Yes. We repair the bag and provide a fully itemised invoice plus a condition report so you can claim from the airline or your travel insurer yourself. Many carriers reimburse against our paperwork.
What if the damage can't be repaired?
We'll tell you honestly. If a bag is beyond economical repair, we'll document it for your claim so the carrier or insurer can assess a replacement. The name on the report is the name on the work.
What to bring
Have these ready.
- The damaged bag, exactly as it came off the carousel
- Your PIR or claim reference number from the airline
- Boarding pass or e-ticket for the affected flight
- Baggage tag receipt, if you still have it
- A photo of the damage taken at the airport, if possible
Start your claim
Bring us the bag.
We'll handle the rest.
An honest assessment, in person, before any work begins.