ADDRESS
11 Tannery Lane, #01-01
Singapore 347774
PHONE · WHATSAPP
+65 9100 2680
WhatsApp: +65 9100 2680
OPENING HOURS
Mon–Sat · 9:00–18:00
Closed 1:00–2:00 PM for lunch
Public holidays: 9:00 AM – 3:00 PM
English · Mandarin · MalayWalk-ins welcome
CONTACT · SINGAPORE + MALAYSIA · 4 WORKSHOPS
How can we help you today?
Pick what fits — we route to the right person at the bench.
I have a bag that needs fixing
Send a photo, get a rough estimate over WhatsApp. Or walk into any workshop.
WhatsApp us →I want to visit a workshop
Find your nearest of our 4 workshops in SG + MY. Walk in or book a slot.
Find a workshop →I have a question about Lumière
Sizing, shipping, returns, warranty. We'll get you the right answer.
Get an answer →I'm an airline or business partner
Programme info, MSA + SLA templates, capacity discussions.
Talk to partnerships →Something else
Press, careers, suppliers, feedback, or anything we missed above.
Send a message →The airline route
Appointed by Changi Airport 40+ airlines.
If your airline issued a claim or repair voucher, WhatsApp us the claim number. We handle the rest — repair or replacement, end to end.
Find your nearest workshop
Walk in, no appointment needed.
Four workshops across Singapore and Malaysia. Same bench, same standards. Walk-ins always welcome.
ADDRESS
30-1, Jalan Cerdas, Taman Connaught
56000 Kuala Lumpur
PHONE · WHATSAPP
+60 16-692 3440
WhatsApp: +60 16-692 3440
OPENING HOURS
Mon–Sat · 9:00–18:00
Closed 1:00–2:00 PM for lunch
Public holidays: 9:00 AM – 3:00 PM
English · Mandarin · MalayWalk-ins welcome
ADDRESS
13-1, Jalan PJS 11/28B, 1st floor
Bandar Sunway, 47500 Subang Jaya, Selangor
PHONE · WHATSAPP
+60 10-217 8828
WhatsApp: +60 16-692 3440
OPENING HOURS
Mon–Sat · 9:00–18:00
Closed 1:00–2:00 PM for lunch
Public holidays: 9:00 AM – 3:00 PM
English · Mandarin · MalayWalk-ins welcome
ADDRESS
65A, Jalan Sutera 1, Taman Sentosa
80150 Johor Bahru, Johor
PHONE · WHATSAPP
+60 16-217 8893
WhatsApp: +60 16-692 3440
OPENING HOURS
Mon–Sat · 9:00–18:00
Closed 1:00–2:00 PM for lunch
Public holidays: 9:00 AM – 3:00 PM
English · Mandarin · MalayWalk-ins welcome
General enquiries
Send us a message.
For anything that doesn't fit the categories above. Same business day reply.
BEFORE YOU CONTACT US
Six things people ask us first.
How long does a wheel repair take?
Most wheel repairs are done at the bench in 20 minutes. We replace the casters on the spot — no need to come back. Walk in any of our 4 workshops.
Do I need an appointment?
No. Walk-ins are always welcome at every workshop. Optional: book a slot online for complex repairs (full shell rebuild, vintage leather restoration) to skip the queue.
Can I get a rough estimate over WhatsApp?
Yes — this is the fastest path. Send us a photo of the damage with your bag brand and we'll reply within 30 minutes with a price range and likely turnaround time.
How do I redeem an airline claim code?
Walk into any workshop with your claim code and damaged bag. No paperwork on your end — we bill the airline directly. See the claims page for the 4-step flow.
Where's my repair status?
Reference the claim ID on your drop-off receipt — text it to our WhatsApp and we'll send you a photo of the current state. Most repairs are picked up the same or next day.
What if my bag is at the airport?
Some airlines route damaged bags directly to us before passengers leave Changi. If your airline is in our 40+ partner list, your bag may already be on the way. WhatsApp us with your booking reference.
FOR PARTNERS, PRESS, AND CAREERS
Talking to us for work?
FOR AIRLINES + B2B PARTNERS
Partnership programme
MSA + SLA template, capacity discussions, integration paths. Reply within 24 hours, sample contract attached.
partnert@chiangkong.com
Talk to partnerships →FOR PRESS + MEDIA
Press kit + media enquiries
High-res workshop photography, [Proprietor name] bio, brand fact sheet, interview availability. Same business day reply.
media@chiangkong.com
Request press kit →FOR CAREERS
Join the bench
Apprenticeships, workshop staff, Lumière product roles. We hire for craft, not pedigree. Send a note about what you've fixed.
jobs@chiangkong.com
Apply →