Every kind. Hardshell spinners, soft-shell carry-ons, duffels, backpacks, designer handbags, briefcases. We work on every major brand — Samsonite, Rimowa, Tumi, Briggs & Riley, Eminent, and most minor ones too. Fifty years at the bench means we've seen it before.

Most jobs finish while you wait — wheel repairs in about 20 minutes, lock resets in 5, zipper repairs in 30. Handle and shell work runs 1–3 days. We tell you up front, before any tools come out.

Walk-in pricing: wheels from S$20, lock reset free, zippers from S$30, handles from S$45, shells from S$60, cleaning from S$35. The quote is always free and in-person. Don't like the price? Walk out with the same bag, no charge.

No. Walk in any day, Mon–Sat (closed Sunday) — no appointment. Bring the bag to any of our four workshops and we'll take it from there. Current hours for each workshop are on our Workshops page.

No — we repair luggage and bags from most brands, regardless of where you bought them. You don't need a receipt or a warranty. If yours is unusual, send a photo on WhatsApp first and we'll tell you up front whether it's something we can take on.

WhatsApp us the claim number plus a photo of the damage on +65 9100 2680. We're the appointed repair partner for Changi Airport and 40+ airlines, so we handle the airline side end to end. You drop the bag, we sort the paperwork.

Singapore Airlines, Scoot, Cathay Pacific, Emirates, Qatar Airways, Jetstar, AirAsia, plus 35+ more across the region. If your airline isn't listed, send the claim number anyway — we likely still handle it.

Most are completed while you wait or within 1–3 days. We confirm coverage with the airline usually within a business day so you're not chasing anyone.

Four locations across Singapore and Malaysia:

• Singapore — Tannery Lane (15 min from Changi)
• Cheras — Taman Connaught, Kuala Lumpur (25 min from KLIA)
• Bandar Sunway — Subang Jaya, Selangor (30 min from KLIA)
• Petaling Jaya — USJ Sentral (30 min from KLIA)

We're open Monday to Saturday (closed Sunday), no appointment needed. For current hours at each workshop — including the lunch break and any public-holiday changes — see the workshop you're visiting on our Workshops page; the bar at the top of every page also shows whether we're open right now.

Yes. WhatsApp us first so we can give you the right address and confirm the repair before shipping. We'll quote, repair, and ship back. +65 9100 2680.

Our in-house luggage brand. Fifty years of repair work taught us where every bag fails — Lumière is everything we'd build differently. Reinforced caster mounts, telescopic handles that lock without rattle, zippers rated for 10,000 cycles.

Better than a warranty: free lifetime repair on every bag we make. Bring it in for as long as you own it. We'll fix it.

Walk in to any of our four workshops. We'll hand you a Lumière and a competitor case side-by-side and let you decide.

WhatsApp at +65 9100 2680. Send a photo of the damage — a workshop lead replies within the same business day. Or email hi@slashui.com for everything else.

Always. We diagnose in front of you, quote before any tools come out, and if you don't like the price, you walk out with the same bag — no charge.